Increased sales and marketing success generally equate to increased profits, as does improved customer service. Having the right tools in place to support sales, marketing and customer service gives you the competitive edge you need to excel in these areas. Sage CRM SalesLogix is that tool.
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Award-winning Sage CRM SalesLogix is part of the Sage Software, Inc., family of business management solutions. Sage CRM SalesLogix is the leader in customer relationship management (CRM) for small to medium-sized businesses (SMBs) that require flexible, easy-to-use solutions to help acquire, retain and develop profitable customer relationships. Gartner Research named Sage Software the number one CRM market-share holder for the small and medium-sized segment with 25% market share in 2004, prior to the acquisition of Accpac. With its ACT! heritage, Sage Software, Inc., has seventeen years of specialized market focus on contact management and CRM. As a result, Sage CRM SalesLogix, with more than 6,000 customers, has garnered accolades for its ease of use and high levels of end-user adoption, making it a natural choice for ACT! users that have outgrown contact management and require a full CRM solution.
Sage CRM SalesLogix delivers integrated Sales, Marketing, Customer Service and Customer Support automation solutions that adapt to an organization’s unique customer acquisition, retention and development processes. Sage CRM SalesLogix provides a complete CRM solution with low cost of ownership, rapid time to productivity and high return on investment. And, as a product of Sage Software, Inc., Sage CRM SalesLogix integrates with Sage MAS 90 and Sage MAS 200 accounting and business management applications.
How can Sage CRM SalesLogix benefit you and your company? Click here for a copy of “The Top 10 Benefits of CRM.”
Sage CRM SalesLogix Sales Sage CRM SalesLogix Sales provides the tools and resources needed to effectively manage all aspects of the sales cycle and increase team sales performance. It's a single repository for customer information captured across your entire organization that enables you to access detailed account and contact information, track opportunities from lead through close, manage team calendars and activities, forecast revenue and report on sales activities and effectiveness.
Sage CRM SalesLogix helps drive opportunities through the sales cycle by automating activities such as follow-up calls, letters and literature fulfillment, based on sales and marketing processes you define. Sales professionals can send personalized communications to individual customers or groups of prospects using customized HTML e-mail templates. They can also track competitors and access the Sales Library for product specifications, FAQs or marketing materials.
Advanced Outlook Integration enables users to share contacts, send e-mails and manage calendars using Microsoft Outlook from within Sage CRM SalesLogix, and record the activity to the Sage CRM SalesLogix account history.
Sage CRM SalesLogix Marketing provides full-scale marketing campaign management and sophisticated analytical tools designed to identify your most profitable customers and shorten your sales cycle. Capturing rich, timely data from customer interactions across your organization allows you to develop and execute meaningful marketing programs that drive results. Most importantly, Sage CRM SalesLogix delivers critical marketing intelligence, like return on investment (ROI), for your marketing campaigns, so you can focus your strategy and resources on programs that deliver results for your business.
Sage CRM SalesLogix Customer Service provides the advanced issue tracking and resolution tools needed to quickly resolve customer questions, issues and requests and deliver a high quality customer experience. Each service ticket created contains detailed information including a unique ticket ID number, contact info, type, status, urgency, assignment, date required and service contract details. From within a ticket, employees can search for solutions or schedule activities such as phone calls, meetings or to-dos to follow up on open issues. Service reps can also easily communicate with customers by sending e-mail with attachments such as white papers, quotes or product info. Tickets are associated with Accounts and Contacts, so a record of all service interactions, past and pending, is maintained in Sage CRM SalesLogix and can be viewed by employees from across your organization.
SpeedSearch, the powerful knowledge base search engine in Sage CRM SalesLogix, helps service professionals quickly locate resolutions to customer issues. Service reps can search prior tickets, attachments, standard problems and resolutions, procedures, activities and notes, as well as reference materials such as online manuals, FAQs and white papers. In fact, an advanced keyword search can be run against any information in SalesLogix or on a shared company network directory.
Sales and Marketing deliver customers to your business, but your Customer Support department keeps them with you for the long haul. With the costs of acquiring new customers 5-10 times higher than retaining existing customers, support solutions designed to help foster lasting relationships with your customers have a tremendous impact on the bottom line.
To deliver beyond your customers' expectations and exceed your support department's performance goals, service professionals must be able to resolve issues quickly and effectively. Sage CRM SalesLogix Support provides the advanced issue tracking and resolution tools as well as access to relevant customer data - including products purchased, ticket and defect history, and maintenance contract status - needed to maximize the effectiveness of each interaction with your customers.
Sage CRM SalesLogix Support also provides powerful self-service support solutions via the Web, reducing transaction costs and allowing your customers around the world to get the support they need, how and when they need it.
Sage CRM SalesLogix for Pocket PC allows you to view, edit and add contact and account details, take notes, schedule meetings, complete activities, update opportunities and review ticket information, all from a handheld device. You can quickly access key customer information using quick lookups or filtered searches. Sage CRM SalesLogix for Pocket PC allows full account, contact, opportunity and ticket management from the handheld device so employees always have access to the most up to date customer information, whether in the office or on the road.
Integration between Sage CRM SalesLogix and your back-office accounting application provides your sales professionals access to the most current product information, pricing, discounts and inventory when creating quotes or taking orders. Without leaving Sage CRM SalesLogix, they can view all relevant customer data, such as credit status, terms and account balance so they can better serve your customers.
